Privacy Policy

About this policy

This Privacy Policy describes how RevGro handles personal information in connection with revgro.us, customer inquiries, accounts, and business automation services.

Information we collect

Depending on the services you use, we may collect contact information, business details, account preferences, setup information, support requests, messages, appointment details, billing contacts, and transaction records. Call information, recordings, and transcripts may be processed when those features are enabled. Website tools may collect technical information such as IP addresses, browser details, and website activity.

Please provide only information needed for the service. Do not send passwords, full payment card details, or unnecessary sensitive information through ordinary email or chat.

How we use information

We use information to respond to inquiries, configure and deliver services, manage accounts and billing, support communications and scheduling, troubleshoot problems, protect accounts, and meet legal obligations. We may send service communications and, where permitted, marketing communications.

Information processed for our customers

When a business uses RevGro to communicate with its customers, that business generally determines the purposes for processing its customer information. RevGro processes that information on its behalf under the applicable agreement. The business’s privacy policy may also apply.

If you contacted a business using RevGro, direct requests about your information to that business. We will assist as required by our agreement and applicable law.

AI features and call processing

Our services may use AI to process communications, generate responses, summarize conversations, and assist with business tasks. Calls may be recorded or transcribed when enabled. Required notices and permissions must be provided or obtained. AI outputs can contain errors and important information should be verified by a person.

We do not sell your information

RevGro does not sell or rent personal information or share it with third parties for their own marketing or advertising purposes.

Service providers may process information to support hosting, communications, CRM, AI processing, payments, scheduling, and customer support. These disclosures support delivery of the services; they are not permission for another business to market to you.

Mobile numbers, text messaging opt-in information, and consent records are not sold or shared with third parties or affiliates for their own marketing. Providers supporting messaging delivery may process this information as needed to perform those functions.

Legal disclosures

Information may be disclosed when required by law, in response to valid legal requests, or when reasonably necessary to protect legal rights, investigate fraud, or address security threats.

Cookies and website tools

Our Cookie Policy explains browser storage and website technologies. Your choices may depend on the tools used and the settings available in your browser.

Retention and security

Retention depends on the information, services, customer instructions, contractual obligations, and legal requirements involved. Contact us about retention or deletion of account information. Certain records may need to be retained for legal, accounting, security, or dispute-resolution purposes.

No electronic transmission or storage method is completely secure. Notify us promptly if you suspect unauthorized account access or misuse of information.

Your choices and privacy requests

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of information and to opt out of certain processing. Submit requests by email or mail using the details below. We may need to verify your identity or authority.

If a request is denied, email [email protected] with “Privacy Appeal” in the subject line to request an appeal. Requests and appeals will be handled as required by applicable law. We will not unlawfully discriminate against you for exercising your rights.

Use the unsubscribe instructions in marketing emails to stop those emails. Reply STOP to promotional texts or contact us to withdraw consent. Necessary account communications may continue where permitted.

Children’s privacy

Our website and business services are intended for adults and businesses, not children under 13. Contact us if you believe a child has provided personal information directly to RevGro so we can investigate.

Policy updates

We may update this policy as our services or practices change. We will revise the effective date and provide additional notice or obtain consent when required by law.